Troubleshooting Guide

Solutions for common issues

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Quick Tips

  • • Search by error code or describe your problem
  • • Try solutions in order from top to bottom
  • • Always verify addresses on your Ledger device screen
  • • Never share your 24-word recovery phrase with anyone
🔌

Connection Issues

3 common issues

Try these solutions:

  • 1
    Ensure your Ledger device is unlocked and the correct app is open
  • 2
    Try a different USB cable or USB port on your computer
  • 3
    Restart Ledger Live and your Ledger device
  • 4
    Update your device firmware to the latest version
  • 5
    Check if your USB cable supports data transfer (not just charging)
  • 6
    On Windows, install or update the USB drivers

Try these solutions:

  • 1
    Use a high-quality USB cable with data transfer capability
  • 2
    Connect directly to your computer (avoid USB hubs)
  • 3
    Try different USB ports on your computer
  • 4
    Disable USB selective suspend in Windows power settings
  • 5
    Check for loose connections on both ends of the cable

Try these solutions:

  • 1
    Ensure Bluetooth is enabled on your computer
  • 2
    Remove the device from previously paired devices and re-pair
  • 3
    Restart both your Ledger device and computer
  • 4
    Make sure your Ledger Nano X is charged
  • 5
    Try pairing in a location with less wireless interference
💳

Transaction Problems

3 common issues

Try these solutions:

  • 1
    Wait for network congestion to clear (can take hours during high traffic)
  • 2
    Check the transaction status on a blockchain explorer
  • 3
    For Ethereum: Consider using "Replace by Fee" to speed up the transaction
  • 4
    Ensure you set an appropriate network fee (higher fees = faster confirmation)
  • 5
    Do not create another transaction until the first one is confirmed or dropped

Try these solutions:

  • 1
    Verify you have sufficient balance to cover both the amount and network fees
  • 2
    Check if you're sending to a valid address format
  • 3
    Ensure the recipient address matches the cryptocurrency you're sending
  • 4
    Verify on your Ledger device screen before confirming
  • 5
    Try increasing the network fee if the transaction is time-sensitive
  • 6
    Make sure your account has no pending transactions

Try these solutions:

  • 1
    Check if network fees were deducted by the sender
  • 2
    Verify the transaction on a blockchain explorer
  • 3
    Ensure the sender sent the correct amount
  • 4
    Check for any conversion or exchange fees if applicable
  • 5
    Wait for full confirmation (some amounts may show as pending)
🔄

Synchronization Errors

3 common issues

Try these solutions:

  • 1
    Check your internet connection
  • 2
    Clear the cache in Settings > Help > Clear cache
  • 3
    Restart Ledger Live application
  • 4
    Try using a VPN if your region has restrictions
  • 5
    Wait a few minutes and try again (server may be temporarily down)

Try these solutions:

  • 1
    Manually synchronize your account by clicking the refresh button
  • 2
    Clear cache in Settings > Help > Clear cache
  • 3
    Verify your balance on a blockchain explorer
  • 4
    Check if you're viewing the correct account
  • 5
    Reinstall Ledger Live if the problem persists

Try these solutions:

  • 1
    Check your internet speed and stability
  • 2
    Close unnecessary applications to free up resources
  • 3
    Try synchronizing during off-peak hours
  • 4
    Temporarily disable antivirus/firewall and retry
  • 5
    Ensure Ledger Live has permission to access the internet
⚠️

Application Errors

3 common issues

Try these solutions:

  • 1
    Restart your computer
  • 2
    Reinstall Ledger Live (your accounts are safe on your device)
  • 3
    Check if your operating system is up to date
  • 4
    Temporarily disable antivirus software
  • 5
    Delete app data folder and restart (backup recovery phrase first)
  • 6
    Check system requirements and ensure your computer meets them

Try these solutions:

  • 1
    Download the latest version directly from ledger.com
  • 2
    Uninstall current version completely before installing new one
  • 3
    Run the installer as administrator (Windows)
  • 4
    Check available disk space
  • 5
    Temporarily disable antivirus during installation

Try these solutions:

  • 1
    Force quit the application and restart it
  • 2
    Check if your computer has sufficient RAM available
  • 3
    Close other resource-intensive applications
  • 4
    Clear Ledger Live cache
  • 5
    Update to the latest version of Ledger Live
  • 6
    Check for conflicting software or extensions
📥

Installation & Setup

3 common issues

Try these solutions:

  • 1
    Download from official website only: ledger.com
  • 2
    Run installer as administrator (Windows)
  • 3
    Check if you have sufficient disk space (at least 500MB free)
  • 4
    Temporarily disable antivirus during installation
  • 5
    Ensure your OS version is supported
  • 6
    Try installing in a different directory

Try these solutions:

  • 1
    Ensure your Ledger device is genuine (check security features)
  • 2
    Follow the setup wizard step by step without skipping
  • 3
    Write down your 24-word recovery phrase carefully
  • 4
    Make sure to verify your recovery phrase when prompted
  • 5
    Use the buttons on the device to navigate, not the computer
  • 6
    If setup fails, reset device and start over

Try these solutions:

  • 1
    Do not disconnect your device during firmware update
  • 2
    Ensure stable internet connection throughout the process
  • 3
    Keep your device connected via USB (not Bluetooth)
  • 4
    If stuck, wait 10 minutes before attempting to restart
  • 5
    Follow on-screen instructions carefully on both device and computer
  • 6
    Contact Ledger Support if update fails repeatedly